Refund and Returns Policy

At Somansh Trade Private Limited, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

Return Eligibility

Products may be returned within 7 days of delivery if they meet the following conditions:

• Product is unused and in original condition
• Product is returned with original packaging
• All tags, labels, manuals, and accessories are included
• Product is not damaged due to customer misuse

Non-Returnable Items

The following products are not eligible for return:

• Used or damaged products
• Customized or personalized products
• Products returned without original packaging
• Products damaged after delivery due to improper handling

Return Process

To initiate a return:

1. Contact our customer support team within 7 days of delivery.
2. Provide your order number and reason for return.
3. Our team will review your request and provide return instructions.
4. Once the returned product is received and inspected, the return will be approved or rejected.

Refund Process

After the returned product is received and verified:

• Refunds will be processed within 5–7 business days.
• Refunds will be issued to the original payment method used during purchase.
• Processing times may vary depending on your bank or payment provider.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product:

• Notify us within 48 hours of delivery.
• Share clear photos of the product and packaging.
• After verification, we will arrange a replacement or refund as applicable.

Exchange Policy

Product exchanges are subject to:

• Product availability
• Successful verification of the returned item

If the requested replacement product is unavailable, a refund may be offered.

Shipping Charges

• Original shipping charges are non-refundable.
• Return shipping charges may be borne by the customer unless the return is due to our error or a damaged product.

Refund Rejection

Refund requests may be rejected if:

• The returned product does not meet eligibility criteria.
• The return request is submitted after the return period.
• The product shows signs of use, damage, or alteration.

Contact Information

For return and refund assistance, please contact:

Somansh Trade Private Limited

Address: Office No. 305, 3rd Floor, Dattani Prism-I Sandor, Near Virar Sub Post Office, Virar West, Vasai-Virar, Palghar, Maharashtra – 401303

Phone: +91 7558464397

Email: somanshtradepvtltd@gmail.com